Support policy

Purchase policies. The version accepted at checkout applies to your purchase. Mandatory consumer rights remain protected. Request a refund.

Contact and hours

Email osetek01@gmail.com with your order reference, product/version, supported environment and steps to reproduce the issue. Support operates Monday–Friday, excluding public holidays in the operating country. We aim to respond within two business days; this is a target rather than a guaranteed resolution time.

Included support

For 12 months from verified purchase, support covers package access, the supplied installation instructions, configuration within documented scope, and reproducible defects in supported environments. Download access and privacy or refund enquiries remain available after technical support coverage ends.

Outside scope

Custom development, managed installation, hosting administration, data migration, third-party outages, new feature development and troubleshooting unrelated code are not included. We will explain when an issue needs a separate service or third-party assistance; we will not charge extra without agreement.

Safe troubleshooting

Back up your store and test in staging. Send redacted error messages rather than account passwords, app passwords, API keys, payment details or customer records. Core Stack does not require permanent administrator access to deliver a ZIP. If a defect is confirmed, we will communicate a workaround, fix plan or refund remedy as appropriate.