Refund policy

Purchase policies. The version accepted at checkout applies to your purchase. Mandatory consumer rights remain protected. Request a refund.

Four-hour voluntary returns

Request a voluntary return and full refund within 4 hours of successful payment through /refunds or by emailing osetek01@gmail.com with your order reference. After this deadline the voluntary return window has passed. Requests received on time remain timely even if we respond later. Downloading or trying the plugin does not disqualify a timely return. Returning means surrendering the licence, stopping use, uninstalling and deleting working copies when refunded. Defect, billing and statutory remedies remain available after four hours. Existing purchases retain their accepted policy.

When to contact us

Email osetek01@gmail.com with your order reference, product, version and a short explanation. Use the refund request form at /refunds for returns and purchase problems. This reporting window does not shorten any statutory warranty, cancellation or refund right. Never include payment card details, passwords, API secrets or customer datasets.

Eligible problems

We will investigate duplicate charges, missing or inaccessible downloads, corrupt packages, material differences from the purchased description, and defects that prevent documented functionality in a supported environment. We may offer a working download, correction or replacement where appropriate; where a refund is legally required or an agreed remedy cannot resolve the issue, we will refund the affected purchase.

Change of mind

Change-of-mind returns are covered by the four-hour voluntary window above. After that window, we review defects, billing problems and applicable rights. This does not remove any cancellation right that applies by law. Downloading alone is not treated as a blanket waiver of statutory rights.

Timing and method

We aim to acknowledge requests within two business days and communicate a decision or progress update within five business days after receiving the information needed. Approved refunds are submitted to the original payment method within five business days; your provider controls when funds appear. We do not deduct an administrative fee from a full refund we approve.

After a refund

A full refund ends access and the licence for that product. Stop using it and remove working copies. Other purchases are unaffected. Contact support if the original payment method is unavailable. A chargeback or payment dispute will be investigated; a failed or disputed charge does not create a paid entitlement.